Office Management
of tourism with GPT
A tourist office is no longer just a physical venue where visitors can register, it is all the channels where can interact with future visitors and this is the main management problem of most tourist offices, which only have data on visitors that they personally register, which means that they do not have the “complete picture” of the destination.
That is why the platform Ciceronehas a module that brings together everything you need A tourist office, not only to attend and register those who pass by, but also to obtain information and to attend in an automated way to the rest of the channels where the remaining 90% of tourists are.
We change the old paradigm of first I inform you (on a map or screen), then I register you and finally I do the survey, here we do it all at the same time either in the office or on the web.
We centralize the registration, either from the web, social networks, or from the different offices and stay in touch thanks to our own CRMThe aim is to know their real opinion once they leave the destination, in order to obtain reports that can be exported on a monthly basis, and even send them to the private sector to see the trends and requests of visitors, and thus adapt the local offer.
Actions Plan Sustainability
. Tourist office management software, ERP included.
. Management of signage equipment.
. Tourism CRM.
What does managing a tourist office with GPT entail?
Creation of as many offices and channels to interact with them (web, RRSS).
as fate would have it
AEach office will be able to create its own survey, register and assign content to the different screens, pcs and tablets to inform tourists.
B Each office can be managed by different roles to edit, create or delete.
2 types of records and surveys,
expanded in the offices and fast for online channels. Reporting and recording at the same time
AQuick registration: Age, origin, interests, type of traveler, name and email.
B Extended registration. All of the above and the rest of the questions asked in the office at the end.
C Simple survey (1 question on the web), extended survey in the office (Q for quality, Sycted, etc.).
Management and monitoring of all office audiovisual equipment.
Signage when the office closes, content design adapted according to the medium, monitors, tablets, totems, all centralized.
Multi-language information module
To “paint” the tourist’s stay in an immersive way like Netflix does, showing the tourist what they will see, as well as unknown resources and events.
A Insertion of 360º videos, audio guides, virtual reality, etc.
B Resource search engine for instant information in your language.
Accessibility module
To connect to magnetic loops, Braille printers or adapt the contents to the different disabilities of the tourist.
Trip planner with GPT and route recommender
Easy to edit on the fly, as well as an interactive street map connected to Google maps to guide the tourist.
ERP Management
With the stock, suppliers, and goods receipts and issues.
CRM
To have all the travelers’ data and send loyalty campaigns.
A Automated campaigns in your language: With the traveler’s guide, satisfaction survey when they have left the destination and thanks for their visit, etc.
B Promotional campaigns manager. Send an event or resource segmented according to the tourist’s interests, send a discount voucher to the entire base, etc.
Dashboard, intelligence panel and monthly reports
It allows you to see trends and requests, as well as the level of satisfaction in real time.
What does the Office Management service include?
✔Configuration of as many offices as the destination has, as well as the completion of 1 survey and 1 registration for both the web (quick) and the offices (extended).
✔Creation of all audiovisual equipment and assignment of the different contents and visuals, creation of video reels (stand by) according to the type of tourist with the client’s contents.
✔Adaptation of the information module to the device used by the technicians (PC, tablet or rear video wall).
✔Creation of routes based on technician specifications.
✔Register suppliers and ERP components for continuation by technicians.
✔Creation of CRM campaigns.
✔Dashboard configuration based on the channels where the office is located.
✔Training and support included in the maintenance.
✔Ticketing platform to open any type of incident and resolution of doubts.
